We are a professional Custom plush toy manufacturer |

Get a Free Quote

Our representative will contact you soon.
Email
Name
Company Name
Message
0/1000
Hot Questions

Home /  FAQ /  Hot Questions

  • Plush toy samples are custom-made based on the client’s specific needs. The design process is both time-consuming and creative, covering the designer’s labor costs. Material costs, including fabric, stuffing, and decorations, also add to the expense, especially when high-quality materials are used to ensure premium standards. Production is often handcrafted, with more complex designs requiring advanced craftsmanship, which further increases time and costs. Samples may undergo multiple revisions, and each adjustment incurs additional labor and material expenses. To ensure superior quality, samples also undergo rigorous testing, which adds more time and resource investment. This fee reflects our dedication to excellence at every step!
  • For large volume orders, we can also waive the sample fee. Feel free to contact us to discuss further collaboration opportunities and explore ways to receive free samples.
  • The prototype or shape of the sample is typically completed within 3-5 days after we receive the sample fee and design files. The finished sample is completed within 7-10 days after the shape is confirmed. For more complex designs or extended discussions, the delivery time may be slightly delayed.
  • Once the sample is ready, we will provide detailed photos and videos showcasing the quality and details of the sample, giving you a comprehensive view of the product. If you require a physical sample, shipping costs will be at your expense to send the sample to your address.
  • Before sample production begins, you are welcome to add or adjust any design details at any time. However, once the sample production is underway, we recommend avoiding design changes to ensure a smooth process. After the sample is completed, you can inform our customer service team of any additional content or revisions, and we will gladly assist with further adjustments.
  • No need to worry! We offer one-on-one personalized service. With 15 years of customization experience, we ensure every detail is handled properly. We will send you images of fabrics and colors, and provide expert advice to help you choose the most suitable size, materials, and color combinations, ensuring the sample fully meets your expectations.
  • Absolutely! We warmly welcome bulk orders. No matter how many plush toys you need, our factory has ample production capacity to efficiently handle large orders and ensure on-time delivery. We take pride in meeting the diverse needs of our clients.
  • Frankly, the delivery time depends on the order quantity and the season when the order is placed. Our monthly production capacity can reach up to 100,000 units, and the typical production cycle is 25 to 30days.
  • For special occasions or holidays, since our plush toys are custom-made, the production process can take longer, and shipping time needs to be considered as well. We recommend placing your order 2-3 months in advance. This ensures we have ample time to craft the perfect plush toys for you and deliver them on time for your event or celebration. We are always committed to meeting your timeline and ensuring timely delivery.
  • Yes, we provide a comprehensive after-sales policy and satisfaction guarantee. If any mistakes occur during mass production that are attributable to us, we will take full responsibility and cover any associated losses.
  • Rongtuotoy offers flexible discount options for bulk orders. Please feel free to contact our customer service team for more details. We are always eager to communicate with our clients and are dedicated to providing the best solutions and the most competitive offers tailored to your needs.
  • We offer various shipping methods to flexibly meet our clients' different needs. You can choose between air freight or sea freight: air freight is ideal for urgent deliveries, offering speed and efficiency, while sea freight is more cost-effective for longer shipping times. Unless otherwise specified, we typically opt for the more economical sea freight by default. However, we always prioritize customer preferences and can adjust the shipping method based on your requirements.
  • After your package is shipped, we will provide you with a tracking number so you can monitor its progress at any time. Common tracking websites include FedEx.com, UPS.com, DHL.com, and TNT.com. Simply enter your tracking number on the corresponding site’s tracking page to view the real-time location and status of your package. You can also sign up for notification services to receive updates via email or SMS. For any shipping-related inquiries, feel free to contact our customer service team for assistance.
  • If you need to change the delivery address, please contact our customer service team as soon as possible and provide your order number along with the updated address. We will assist you in updating the information promptly to avoid any potential delays.
  • If your package is delayed or has not been delivered, there’s no need to worry. We will immediately conduct an internal review to determine whether the issue is with our shipping process or the courier service. If the fault lies with us, we will take full responsibility and offer appropriate compensation. If the issue is with the courier, we will work closely with you to contact the courier company and ensure the problem is resolved swiftly, striving to meet your satisfaction.
  • Shipping costs will vary depending on the products ordered and the shipping method selected. We consider factors like weight, dimensions, and destination to find the most cost-effective solution. Our goal is to balance efficiency and cost, providing you with the best shipping value.
  • Yes! We offer international shipping services to clients worldwide, ensuring that plush toys can be safely and efficiently delivered to various countries. Customers can contact our customer service team for personalized assistance with international shipping options.