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Frequently asked questions

Home /  FAQ /  Frequently asked questions

  • We accept T/T for large payments. For smaller payments, you can use PayPal, Western Union, MoneyGram, Escrow, and ETC.
  • We typically provide a quote within 24 hours after receiving your inquiry. If you urgently need the pricing, please give us a call.
  • Yes, we support installment payments, depending on the size of your order. Our flexible payment plans can be adjusted based on your needs. Please provide order details and contact us to discuss available options.
  • Our custom plush toys are made from high-quality, eco-friendly materials, ensuring both sustainability and softness. We ensure that every plush toy is not only adorable but also absolutely safe for children. All products undergo strict testing and comply with safety standards in the EU and other regions.
  • Yes, during the sample stage, you are welcome to provide feedback for adjustments. Based on your input, we will make the necessary changes. Typically, we offer three to five free sample revisions to ensure your complete satisfaction.
  • Simply provide your design or idea and contact our team to begin the customization process.
  • The copyright for your design belongs entirely to you. We will not use or share your design without your permission.
  • Yes, during the sample phase, you can request modifications, and we will make adjustments based on your feedback until you are satisfied.
  • Yes, we offer a variety of custom packaging options, including gift boxes, eco-friendly bags, and other unique packaging solutions to enhance product presentation.
  • Depending on the situation, rush orders can be accommodated. Please communicate with us in advance to ensure production and delivery schedules meet your requirements.